Our Returns Policy
If you are a customer in the European Economic Area (EEA), you get 14 calendar days to cancel your order because you have changed your mind. This two week cancellation period starts from the day you have received all of the items in your order. Find out how to return your item(s) using our hassle-free, 3-step returns process here.
If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund.
1. FAULTY GOODS
Please return your item(s) to us within 30 days after finding the fault, and remember to get in touch before returning. You can do this by filling out the form on our Customer Service Hub , and a member of our team will look into it. Please don’t use any faulty items after finding the fault, or we may not be able to provide a refund.
2. CANCELLING A CONTRACT UNDER THE CONSUMER CONTRACTS REGULATIONS
If you’re a customer in the EEA, you get 14 days to cancel your contract with us This two week period starts from the day after you receive your order (or from the day after you receive the last item of your order). You’ll need to write to us with notice of your cancellation – just fill out this form where you’ll also find details on how to return your item(s). There are a couple of other ways to cancel your contract with us. You’ll find these alternative methods below: Email us, Write to us. If you’re cancelling your contract with us but have already received your order, you’ll need to return the item(s) to us using these steps . You`ll then receive a full refund as per the policy set out here. For hygiene reasons, pierced jewellery is non refundable.
3. UK CUSTOMERS ONLY - HOW TO RETURN AN ITEM & HOW MUCH DOES IT COST?
Returns are free and easy! Click the link below to start your return and follow these steps :
1. Select your item(s) you wish to return from your order history
2. Choose your return option by selecting from one of our trusted carriers (including Collect+).
3. Print your returns label
4. Prepare your parcel – Using the original packaging, fix your downloaded returns label securely onto the outside of your parcel
5. Send off your Return Parcel Click here to start your return Please note: Free returns are only available via the returns portal link above. Returns sent using any other method are at the customers own cost and liability.
4. INTERNATIONAL RETURNS - HOW DO I RETURN AN ITEM OUTSIDE THE UK?
Please follow the process below for returning your parcel to us.
1. Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.
2. Cover your address label with the returns label found on the bottom right of your delivery note, or download a new one from below.
3. Return the package by using your local Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting.
4. Keep your certificate of postage safe as you will need this as your proof of return. There is a returns label included in your parcel. If you have misplaced this label, you can download a new one below. Remember to add your order number if you download a new returns label. This can be found in Order History in 'My Account‘.
5. HOW LONG DOES IT TAKE TO PROCESS MY RETURN?
It can usually take up to 7 working days (excluding weekends and bank holidays) from the date of your return for your parcel to be delivered back to our warehouse and processed. On receiving your return the next step is for us to check the item(s). Once our checks are complete we’ll refund your credit/debit card. The funds should appear on your bank statement within 3-5 working days (how long depends on your card issuer). If you paid for your order with a gift voucher or store credit, this will be credited back to your account. We’ll make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.
6. CAN I HAVE AN EXCHANGE INSTEAD OF A REFUND?
We don’t offer exchanges right now. You can return your item to us for a refund, and then place a new order to get the item of your choice. Find out how to return here – it’s as easy as 1, 2, 3!
Privacy
eTrade are committed to protecting and respecting your privacy.
This statement explains how we may collect and use personal information you provide to us [either directly or] through the use of our website and HTML based emails.
We may collect and process data from or about you provided through your use of our website, click through data on HTML based emails, our support services, when you make a purchase, enter into a contract with us, register with us, complete forms on our website, or correspond with us. When using our website we may collect information about your computer, including where available your IP address, operating system, browser type and the data you access for system administration and to improve your experience. In common with most websites, our site uses cookies, (small data files which are downloaded to your computer) so that we can recognise that your computer has visited the site before, to improve your experience of the site, for example, by allowing the site to remember your bookmarks and language preference. You can if you wish set your Internet browser so that it will not automatically download cookies, this will not prevent you from using our site. The exact steps necessary to block cookies vary from browser to browser. They are generally explained in the "Help" section of the browser.
We use information held about you to help us to communicate with you in an efficient way, to enable us to comply with legal obligations under a contractual relationship with you, to notify you about changes to the services or products we offer or for other purposes where you have consented to such use.
Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk.
Our site may, from time to time, contain links to and from the websites of our trading partners and their affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility for or liability under these policies. Please check these policies before you submit any personal data to these websites.
What are Cookies?
We’re not talking about the cookie that you eat (unfortunately). Cookies are text files containing small amounts of information which allow our site to recognise your device and are downloaded to your device when you visit a website if you agree to the site doing so. Cookies are then sent back to the website on each subsequent visit, or to another website that recognises that cookie.
Cookies are useful because they allow a website to recognise a user’s device and are widely used in order to either make websites, work more efficiently, let you navigate between pages, remember your preferences, and generally improve your user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.
Our site uses cookies to distinguish you from other users of boohoo.com. This helps us to provide you with a better experience when you browse our website and make improvements. Some of the cookies we use are "analytical" cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Cookies do not contain confidential information such as your home address, telephone number or credit card details. We do not exchange cookies with any third party websites. Please note that our advertisers and affiliates may also use cookies, over which we have no control.
Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies and download them onto your device when you log on to our site. If you don’t want to allow us to download any cookies onto your device, simply click the link below;
Change Browser Settings
If you don’t change your browser settings and continue to use our site, we will assume that you consent to us continuing to download cookies onto your device.
Whether or not you allow us to download cookies is up to you, but if you choose to disable cookies by changing your Browser Settings, our Website and its features may not necessarily work in the same way or produce the same personalised experience. If you delete all of your cookies, you will have to update your preferences with us again. If you use a different device, computer profile or browser you will have to tell us your preferences again.
You can find more information about cookies at: www.allaboutcookies.org and www.youronlinechoices.eu
For a video about cookies visit www.google.co.uk/goodtoknow/data-on-the-web/cookies
Acceptable Use
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Terms of use
Welcome to the eTrade Web Site (the "Site"). By accessing and using the Site, you agree to follow and be bound by the following terms and conditions relating to your use of the Site ("Conditions of Use") and our Privacy Policy. We may revise the Conditions of Use and Privacy Policy at any time without notice to you. If you are a customer of eTrade then you are also bound by the provisions of your contract with eTrade (your "eTrade Contract").
Areas of the Site may have different terms of use posted. If there is a conflict between the Conditions of Use and terms of use posted for a specific area of the Site, the latter shall have precedence with respect to your use of that area of the Site. If there is a conflict between the Conditions of Use, any terms of use posted for a specific area of the Site and the terms of your eTrade Contract, then your eTrade Contract shall have precedence.
1. Use of Web Site Information
You may download, view, copy and print documents and graphics incorporated in these documents (the "Documents") from the Site subject to the following: (a) the Documents may only be used for commercial purposes where used in accordance with your eTrade Contract and otherwise are solely for personal, informational, non-commercial purposes; and (b) the Documents may not be modified or altered in any way. Except where your use constitutes "fair use" under copyright law, you may not otherwise use, download, upload, copy, print, display, perform, reproduce, publish, licence, post, transmit or distribute any information from this Web Site in whole or in part without the express written authorisation of eTrade.
2. Use of Software
Any use of software and accompanying documentation you download from the Site is subject to the terms of a software licence agreement between you and eTrade. You must read the licence agreement and indicate your agreement to its terms prior to installing or using the software. All rights, title and interest not expressly granted are reserved.
3. Use of Forums and Public Communication
"Forum" means a discussion group, chat area, bulletin board, news group, letter to eTrade, its webmaster or employees, or e-mail function offered as part of the Site. You agree not to upload, email, post, publish or otherwise transmit through a Forum any content that: (a) is false or misleading; (b) is defamatory; (c) is harassing or invades another's privacy, or promotes bigotry, racism, hatred or harm against any group or individual; (d) is obscene; (e) infringes another's rights, including but not limited to intellectual property rights; (f) constitutes unsolicited bulk e-mail, "junk mail," "spam" or chain letters; or (g) violates any applicable laws or regulations.
Forums if available shall be used in a non-commercial manner only. You shall not distribute or otherwise publish any content containing a solicitation of funds, promotion, advertising, solicitation for goods or services, or other commercial matter. You agree not to solicit other users of the Site to use, join or become members of any commercial online or offline service or other organisation. Except where expressly authorised by eTrade, you agree not to collect or store personal data about other users.
By uploading, emailing, posting, publishing or otherwise transmitting content to any Forum or submitting any content to eTrade, you automatically grant (or warrant that the owner of such rights has expressly granted) eTrade a perpetual, royalty-free, irrevocable, nonexclusive right and licence to use, reproduce, modify, adapt, publish, transmit and distribute such content on in any form, medium, or technology now known or later developed. In addition, you warrant that all so-called moral rights in the content have been waived.
4. Passwords and Security
You are responsible for maintaining the confidentiality of any password(s) you are given to access the Site, and are fully responsible for all activities that occur under your password(s). You agree to notify eTrade immediately of any unauthorised use or disclosure of your password(s).
eTrade is concerned about the security of personal information we have collected from you and has taken reasonable steps to prevent unauthorised access to that information.
5. Termination of Use
You agree that eTrade may, at its sole discretion and at any time terminate your access to the Site and any account(s) you may have in connection with the Site. Access to the Site may be monitored by eTrade.
6. Third Party Web Sites, Content, Products and Services
The Site provides links to Web Sites and access to content, products and services from third parties, including users, advertisers, affiliates and sponsors of the Site. You agree that eTrade is not responsible for the availability of, and content provided on, third party Web Sites. You should refer to the policies posted by other Web Sites regarding privacy and other topics before you use them. You agree that eTrade is not responsible for third party content accessible through the Site, including opinions, advice, statements and advertisements, and understand that you bear all risks associated with the use of such content. If you choose to purchase any products or services from a third party, your relationship is directly with the third party. You agree that eTrade is not responsible for: (a) the quality of third party products or services; and (b) fulfilling any of the terms of your agreement with the seller, including delivery of products or services and warranty obligations related to purchased products or services. You agree that eTrade is not responsible for any loss or damage of any sort you may incur from dealing with any third party.
7. eTrade Logo and Trademarks
eTrade's trademarks and service marks, logos, logotypes, signatures and design marks ("eTrade marks and logos") are valuable assets that eTrade needs to protect. Accordingly, we ask that you follow these guidelines with respect to eTrade logos. You are generally not able to use eTrade marks and logos unless you are specifically licenced to do so. Information regarding such licensing can be obtained from eTrade
8. Disclaimer
Except as expressly provided in these Conditions of Use, the Site, and all content, materials, information, software, products and services provided on the Site, are provided on an "as is" and "as available" basis. eTrade expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose and non-infringement. eTrade makes no warranty that:
(a) the Site will meet your requirements;
(b) the Site will be available on an uninterrupted, timely, secure, or error-free basis;
(c) the results that may be obtained from the use of the Site or any services offered through the Site will be accurate or reliable; or
(d) the quality of any products, services, information, or other material purchased or obtained by you through the Site will meet your expectations.
Any content, materials, information or software downloaded or otherwise obtained by the use of the Site is done at your own discretion and risk. eTrade shall have no responsibility for any damage to your computer system or loss of data that results from the download of any content, materials, information or software.
eTrade reserves the right to make changes or updates to the Site at any time without notice.
9. Limitation of Liability
In no event shall eTrade be liable for any direct, indirect, incidental, special or consequential damages, or damages for loss of profits, revenue, data or use, incurred by you or any third party, whether in an action in contract or tort (including negligence), arising from your access to, or use of, the Site.
Some jurisdictions do not allow the limitation or exclusion of liability. Accordingly, some of the above limitations may not apply to you.
10. Indemnity
You agree to defend, indemnify and hold harmless eTrade, its officers, directors, employees and agents from and against any and all claims, liabilities, damages, losses or expenses, including reasonable legal fees and costs, arising out of or in any way connected with your access to or use of the Site.
11. Privacy Policy
eTrade is concerned about your privacy and has developed a policy to address privacy concerns. You can find a link to its current privacy policy on the Site
12. Applicable Laws
Your access to and use of the Site shall be governed by English law. The courts of England have exclusive jurisdiction to settle any dispute arising out of or in connection with the Conditions of Use. This clause 12 is for the benefit of eTrade only. As a result, eTrade will not be prevented from taking proceedings relating to a dispute in any other courts with jurisdiction. To the extent allowed by law, eTrade may take concurrent proceedings in any number of jurisdictions.
13. Copyright/Trademark Information
All rights reserved. Copyright © 2017 eTrade.
14. Contact Information
If you have any questions regarding these Conditions of Use, please contact eTrade, at Herongate, Charnham Park, Hungerford, Berkshire, RG17 0YU, United Kingdom
Terms of Sale
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos qui ratione voluptatem sequi nesciunt. Neque porro quisquam est, qui dolorem ipsum quia dolor sit amet, consectetur, adipisci velit, sed quia non numquam eius modi tempora incidunt ut labore et dolore magnam aliquam quaerat voluptatem. Ut enim ad minima veniam, quis nostrum exercitationem ullam corporis suscipit laboriosam, nisi ut aliquid ex ea commodi consequatur? Quis autem vel eum iure reprehenderit qui in ea voluptate velit esse quam nihil molestiae consequatur, vel illum qui dolorem eum fugiat quo voluptas nulla pariatur.
At vero eos et accusamus et iusto odio dignissimos ducimus qui blanditiis praesentium voluptatum deleniti atque corrupti quos dolores et quas molestias excepturi sint occaecati cupiditate non provident, similique sunt in culpa qui officia deserunt mollitia animi, id est laborum et dolorum fuga. Et harum quidem rerum facilis est et expedita distinctio. Nam libero tempore, cum soluta nobis est eligendi optio cumque nihil impedit quo minus id quod maxime placeat facere possimus, omnis voluptas assumenda est, omnis dolor repellendus. Temporibus autem quibusdam et aut officiis debitis aut rerum necessitatibus saepe eveniet ut et voluptates repudiandae sint et molestiae non recusandae. Itaque earum rerum hic tenetur a sapiente delectus, ut aut reiciendis voluptatibus maiores alias consequatur aut perferendis doloribus asperiores repellat.
Disclaimer
The information set out in the publication is provided by eTrade "as is", with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of such information, and without warranty of any kind, express or implied, including, but not limited to warranties of performance, merchantability and fitness for a particular purpose. In no event will eTrade, its related corporations, or the partners, agents or employees thereof be liable to you or anyone else for any decision made or action taken in reliance on the information in the publication or for any direct, indirect, incidental, consequential, special or similar damages, loss of revenue, profits or data even if advised of the possibility of such damages. Nothing in this Disclaimer shall exclude or limit eTrade’ liability for any liability which cannot be excluded or limited under applicable law.
Kerridge Commercial Systems may make changes to the content of the publication at any time without notice. No part of the publication may be produced, transmitted, transcribed, stored in a retrieval system, translated into any language or computer language, in any form or by any means, without the prior written permission of eTrade.
© 2018 eTrade All Rights Reserved
